This product will be ordered and shipped to the store purchased at. Shipments take 2-3 weeks from order date. Please inquire by phone or in store for more details about our pre-order process. A team member will call when the product is in stock for pick up. Enhance Your Experience with Puffco The Puffco Proxy is a portable, modular vaporizer that provides broad flexibility for your cannabis consumption experience. Cannabis tradition meets innovation with an elegant, ergonomic glass pipe that cradles the Proxy's unique removable base, allowing you to customize your experience with an ecosystem of compatible Puffco accessories and third-party artist glass. Powered by their cutting-edge 3D Chamber technology, the Proxy has four precision heated temperatures settings for the most flavourful experience and vapor production. Puffco Proxy Features: Compatible with Concentrates 4 Pre-Programmed Heat Settings 3D Chamber (Sealed) Ceramic Bowl Boost Mode USB-C Connection 1.5-Hour Fast Charge Time 15-Heat Cycle Average Battery Life 30-Second Heat-Up Time Auto-Sleep Function Carrying Case Included Dimensions: Base: 42 L x 42 W x 64.75mm H Glass: 42 L x 129.41 W x 57.48mm H What's in the Box: 1x - Proxy Glass Pipe 1x - Base 1x - Chamber 1x - Loading Tool 1x - Dual Tool 1x - Cable 1x - Carrying Case WARRANTY MUST BE RESOLVED THROUGH PUFFCO'S OFFICIAL CHANNELS FROM THE END-USER. https://www.puffco.com/pages/warranty-policy How will Puffco make things right? If a valid warranty claim is made during the Limited Warranty Period, Puffco will repair or replace, at its option, any defective Product free of charge. Replacement products may be a refurbished or a reconditioned Product of the same model. All Products and parts that are replaced become the property of Puffco. Puffco can only ship replacement or repaired products to the country where the original Product was purchased. What should I do if I think my product is defective? If you have a question about your product or experience a problem with it, please go to https://www.puffco.com/pages/support. You will find lots of online support tools and information to help you with your product. To request service under this warranty, contact Puffco at support@puffco.com or puffco.com/warranty, and a Puffco representative will provide instruction on how to proceed.